More than 100 € to get free shipping!
Our morphology advisor is at your disposal on the site to guide you. Our teams also remain at your disposal to guide you in your purchases. Do not hesitate to contact us on the online chat from 10:00 a.m. to 10:00 p.m.
SOKO customer service hours
Monday to Friday, 10:00 a.m. to 6:00 p.m., Meeting time, excluding public holidays.
Our customer service team is located in Réunion, FRANCE.
All orders are shipped from our warehouse located in Saint Leu, Reunion Island.
Urgent or professional order requests - contact@soko.re
Product information, need for help or various requests - contact@soko.re
Welcome codes or discount coupons only apply to non-discounted items, they are not applicable to sale products.
You can buy a gift card on our site by clicking here: https://soko.re/products/carte-cadeau-soko
The amounts available are 50€-100€-150€-200€.
You can apply a discount code when you validate your basket.
Below the order summary, enter the code in the box labeled “Discount Code” and click “VALIDATE”.
Thank you for your interest in joining our growing team! You can contact us at the following address: contact@soko.re
We would be delighted to discuss it with you! You can contact us at the following address: contact@soko.re or on our Instagram page: SOKO_ecoswimwear
SOKO swimsuits are made with ECONYL fabrics from Carvico Vita.
These fabrics are high quality and environmentally friendly. ECONYL is a fabric created by recycling nylon and plastic waste recovered from the oceans.
The fabrics in this range also offer 50+ sun protection and are safe for the skin: STANDARD 100 by OEKO-TEX® .
SOKO swimsuits, made from ECONYL, will last several years if the maintenance conditions are well respected.
Here are our best tips:
Learn more in our Interview Guide.
Each SOKO swimsuit is designed with sustainability and environmental protection in mind. Here we share tips to ensure their best lifespan.
Hand wash your swimsuit in cold water after each swim. Dry in the shade. Do not air dry in direct sunlight, this may cause color fading. Do not machine wash or dry.
Make sure your SOKO is completely rinsed, dried and free of salt or chlorine before storing it. If not properly cleaned before storage, mold or fold lines may appear. Fold into a triangle, do not hang. Store in a dry, cool place.
To ensure the lifespan of your SOKO, limit yourself to wearing it in chlorinated swimming pools, spas or saunas. Contact with textured surfaces such as pebble pools or rocks can snag the fabric and cause pilling, but above all these waters often contain chemicals that are very aggressive for colored Lycra fabrics.
Our Swimsuit, in other words “one-piece swimsuits”, can also be worn as a bodysuit. Be careful with clothing worn over it, such as jeans or embellished clothing, as these may cause pilling or damage.
All our products are accompanied by a flyer on which we have specified good maintenance practices. Further information can be found in the care section of the product page.
All our pieces have built-in SPF50 protection.
If you accidentally creased your swimsuits while packing them in your suitcase, don't worry!
To eliminate small wrinkles, hang your garment in the bathroom while you take a shower.
The steam created is usually enough to smooth your swimsuit.
We will always recognize one of our SOKOs 🙂
We invite you to collect your used swimsuits in order to promote them during our future “After Surf” workshops. You will be invited to create a new product with old SOKO jerseys: upcycling, sewing... depending on the mood of the moment!
SOKO will do it for you :)
We inform you based on stock.
All tops and bottoms conform to the size guides displayed on each product page.
Since women's body types vary, it's best to use our guide as a great aid during your purchase.
Reviews can also be very helpful in determining what would be best for you.
We design our swimsuits to flatter all women.
Our products are developed on women's bodies of all sizes: from XXS to XL.
At SOKO, we develop our products over several months and use high-end recycled Italian fabrics so that each piece shapes your silhouette and gives you confidence.
Regarding the Le Brisant model, we recommend one size smaller.
The other sizes are similar to those of Rip Curl, Billabong or Roxy.
For assistance, please contact our customer service team at contact@soko.re .
We are responsive and love to support you!
If the swimsuit(s) you purchased do not fit you or do not please you upon arrival, we offer a free exchange within 30 days provided you have respected the following instructions:
To obtain a free exchange, send us an email to contact@soko.re : specify your order number and clearly indicate the correct size or the product you would like in exchange (model, color, size). Note the words “exchange order xxx” in the subject line of the email. We will send the item(s) immediately and completely free of charge. This only applies to new customers.
For more information on returns and exchanges, please visit our Returns and Exchanges page here*.
The SOKO collections are capsules published in small quantities. Each collection has a theme, a print and tells a story. You'll have to be faster next time :)
If the “Add to Cart” button is visible and clickable after selecting the size and color, then it is available. If the item is not available in the online store, you can contact our personal shopper via chat or by phone on +262 692 64 64 76 to check in-store availability.
You can contact SOKO customer service by indicating the reference of the desired product. We will quickly let you know availability.
If we plan to restock an item, we will announce it on social media or the site. This new product will always have a new color or texture.
If we plan to restock an item, we will announce it on social media or the site. This new product will always have a new color or texture.
Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our payment partners. Your payment is completely secure.
Our secure payment system accepts the majority of credit cards, as well as Paypal.
On the site, payment is made immediately upon completion of the order.
Flexible, fast and secure
Pay in 2x or 3x!
Choose the number of monthly payments that suits you best: only the first installment will be charged on the day of purchase.
As fast as a cash payment
No unnecessary paperwork, everything happens in just a few clicks and your payment is accepted instantly.
Completely secure
Your data is encrypted and processed in compliance with the GDPR. Your payments are protected with the 3D-Secure protocol.
Easy payment within 90 days
Split payment is considered a payment facility. The first payment is made upon purchase, which means that there are 2 monthly payments remaining to be paid for payment in 3 installments.
Below 90 days, this payment method is not considered consumer credit. However, the customer is still required to repay the monthly payments.
More information HERE
Until you receive a shipping confirmation email, we can usually change your order if you email us at contact@soko.re
If you need to update or cancel your order, please contact our customer service as soon as possible.
Once your order is packaged for shipping, no changes or cancellations can be made.
If we are unable to cancel the order before shipping, you may refuse the order or mark the unopened package "Return to Sender" to have it returned to us for a full refund.
Please note that it may take up to fourteen business days for the package to be received and processed from the return date. Once your return has been processed, you will be informed.
Our orders are processed and shipped quickly.
Therefore, we are unable to cancel your order once it has been allocated.
You have 14 working days from the date of receipt of your order to exercise your right of withdrawal without having to give reasons or pay penalties.
After this period, no refund will be possible.
Please allow up to one hour for your order confirmation to be sent to the email address associated with your account.
It may take up to an hour for you to receive a confirmation email once your order has been placed.
If you do not receive confirmation within this time, please contact our customer service at contact@soko.re
There may be a bug on our site, please report it to us in the chat or via our contact form here .
The quantity can only be modified from your basket.
All tops and bottoms are sold separately. This allows our customers to mix and match sizes and styles.
We are always happy to assist you or answer your questions over the phone.
Please call us from 10:00 a.m. to 6:00 p.m. Monday to Friday, Meeting Time.
Tel: +262 692 64 64 76
This is a secure payment. You will be charged every month.
If you change your bank card, please contact us immediately to avoid blocking payments.
We are present in pop-up stores in partner boutiques. You will find the schedules HERE .
We process all orders within 24 hours Tuesday through Friday.
Orders are not shipped on weekends or holidays.
Orders shipped via standard shipping (including our free option) are typically delivered within 4 business days.
Orders placed in mainland France or internationally are generally delivered within 8 to 15 working days.
Please keep in mind that this is an estimated delivery time provided by our carriers.
On rare occasions, your package may arrive outside the estimated time, especially if you are not available during delivery (signed for delivery).
We use the services of LA POSTE.
LA POSTE will leave a notice in your mailbox to request a new delivery or you will be contacted by email or telephone.
You can go to your local post office or wait for a new home delivery.
Contact us as soon as you notice the package is on its way to us so we can schedule your order to be reshipped assuming it is still in stock. Please note that you will be responsible for reshipping costs.
Shipments to mainland France and internationally may be taxed, this is entirely out of our control and occurs on a case by case basis.
The customer is responsible for all taxes and duties applied to an order. Please check your local customs website for more information.
For mainland France, allow around 20% taxes on delivery: Reunion is considered a foreign country, although European.
Unfortunately, once the packages are in the hands of the carrier, they are beyond our control. That being said, we know how frustrating this can be and we are here to help!
Please contact us as soon as possible and we will help you in any way possible.
Before contacting us, we ask that you please do the following.
1. Ask the people who live in your home if they received the package. The package may also have been delivered to property managers or an apartment office.
2. Ask around if another house received your order in error.
3. Check your mailbox or community mailbox.
4. Contact the shipping company and have the delivery tracking number ready.
Return costs are free, delivery to your home is also free for orders over 100 euros!
If you don't like your new bikini, you can get an exchange.
For orders under 100 euros, shipping costs cannot be refunded.
Fees are calculated based on the weight of your package and the destination.
We ship worldwide.
Tracking information will be sent in your shipping confirmation email. The link provided will take you to the carrier's website where you will receive an estimated delivery date.
Please allow a full business day for tracking information to be updated. If it is not updated within this time, please contact our customer service team.
You can also follow up HERE .
If your package arrived damaged or was lost in transit, please contact our customer service as soon as possible.
If you choose to contact us by email, please be sure to include as much of the following information as possible so that we can quickly resolve the issue:
No. Saturday and Sunday are not considered business days and are not included in the number of shipping days.
From Saint Leu, Reunion Island.
We offer three delivery areas:
- Meeting: by post or hand delivery (free)
- DOM TOM and Metropolitan France: by post. Countries concerned: Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Saint-Pierre and Miquelon, French Southern Territories, Wallis and Futuna, France, Mayotte, Saint-Barthélemy, Saint-Martin
- Europe and International: by post.
Countries concerned: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, Germany, Hong Kong SAR of China, Ireland, Israel, Italy, Japan, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain , Sweden, Switzerland, United Kingdom, United States, Brazil, Bulgaria, China, Cyprus, Croatia, Ivory Coast, Estonia, Greece, Hungary, United States Minor Outlying Islands, Iceland, Latvia, Lithuania, Luxembourg, Malta, Morocco, Romania, Russia, Slovakia, Slovenia, Togo, Comoros, Kenya, Madagascar, Mauritius, South Africa, Indonesia, Malaysia, New Zealand, Bahamas, Barbados, Chile, Costa Rica, Fiji, Guyana, Maldives, Mexico , Mozambique, Nicaragua, Panama, Papua New Guinea, Peru, Philippines, Salvador, Samoa, Seychelles, Sri Lanka
Please contact us within 24 hours for a replacement.
SOKO is not responsible for loss or damage to swimwear during return shipping.
We ask that you use a trackable delivery method and note your tracking number.
Return costs and any return duties are the responsibility of the customer.
Returns or refunds are not available on sale items (this includes the use of discount codes).
We offer instant exchanges, refunds and store credits. When you make an instant exchange, your new order will ship within 24 hours. Store credit is processed once your return has been shipped. Full refunds are processed within 3 days of receiving your return.
No, sale products cannot be returned or refunded.
On the other hand, items purchased with a promotional code are returnable and exchangeable.
Customer satisfaction. If you are not satisfied with your online purchase, you can return it by following our procedures and within 14 days of receipt and we will exchange or provide a full refund of the product.
To return the ordered products to us, you have 14 working days from the date of receipt of your order.
After this period, no refund will be possible.
The products must be returned in their original packaging, with their label and any accessories. Only items returned in their original condition will be accepted and refunded.
Thanks to the return label in your package you can return your order for FREE!
Creating a SOKO customer account is a quick and easy way to place your orders on our site, follow their progress, subscribe to our newsletter and benefit from many other features.
To create an account, simply complete the necessary fields in the registration form, accessible by clicking in the upper right corner of the site .
A link “> Forgot your password? » is available to you following the identification fields. A temporary password will be sent to the email address associated with your account.
It happens that the message sent ends up in your junk mail, remember to check your spam.
First check the shift key on your keyboard and/or that your numeric keypad is activated. You can also try creating an account with your email address, to verify that it is linked to an account.
If the problem persists, please contact customer service so that they can correct the problem as soon as possible.
To modify your personal contact details, log in to your customer area. Once identified, you will have access to your personal information which you can modify as many times as you need.
In accordance with the Data Protection Act, your personal data collected when creating your account, placing an order or subscribing to the newsletter are held confidential. They are necessary for the proper processing of your orders and for the personalization of commercial offers to you.
You can modify your newsletter subscription in two ways:
The first is accessible directly from the page of a newsletter that you have received. You will find at the bottom of the page a link to automatically unsubscribe.
The second way is to contact us on contact@soko.re
We sometimes offer special offers and discounts in our emails! You can join our mailing list at the bottom of the home page.
Approximately three weeks after your order is delivered, you will receive an email inviting you to review the products you have purchased.
If for any reason you cannot find the answer to a question you need, please do not hesitate to contact us here.
